Customer Relations Representative - State Farm Agent Team Member
Full Time • Peoria, IL
Responsive recruiter
Replies within 24 hours
Benefits:
- Disability insurance
- Life insurance
- 401(k)
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Role Description:
As a Customer Relations Representative with Jerome Ivie - State Farm Agent, you’ll be the trusted guide our customers rely on during the claims process—making sure everything runs smoothly from start to finish. You’ll process claims accurately, follow up proactively, and keep customers informed every step of the way, all while coordinating with the State Farm claims team.
As a Customer Relations Representative with Jerome Ivie - State Farm Agent, you’ll be the trusted guide our customers rely on during the claims process—making sure everything runs smoothly from start to finish. You’ll process claims accurately, follow up proactively, and keep customers informed every step of the way, all while coordinating with the State Farm claims team.
In addition to your claims responsibilities, you’ll also help grow the agency by identifying opportunities for additional coverage, asking for referrals, and setting appointments for our sales team. Your ability to blend excellent customer care with a proactive sales mindset makes you a key player in our agency’s success.
Responsibilities:
- Serve as the primary contact for customers during the claims process.
- Process claims documentation accurately and in a timely manner.
- Proactively follow up on claims to ensure progress and resolution.
- Coordinate with the State Farm claims team and other internal departments.
- Communicate claim status updates and next steps clearly to customers.
- Ask for referrals and identify opportunities for additional coverage.
- Set appointments for sales team members when needs are identified.
- Maintain detailed and organized claim and customer records.
Qualifications:
- Strong communication and problem-solving skills.
- Experience in claims, insurance, or customer service preferred.
- Sales or appointment-setting experience a plus.
- Ability to handle sensitive situations with professionalism and empathy.
- Highly organized with strong attention to detail.
- Able to stay calm under pressure and manage multiple priorities.
Compensación: $35,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Peoria, IL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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